Truly lifetime
No expiration date. As long as you have the piece, the commitment remains in effect.
Vittoria Hagen
Lifetime warranty
Every piece is born with a commitment that has no expiration date.
Each Vittoria Hagen piece of jewelry comes with a lifetime warranty certificate, featuring an engraved serial number. It covers the 18-karat gold and stone setting against manufacturing defects, forever.
A piece of jewelry made to last deserves a warranty to match.
A commitment that accompanies the piece.
The warranty is for the original owner and is valid for the lifetime of the jewelry.
Gold and stones
It covers manufacturing defects in 18k gold and the loosening of stone settings with no external cause.
Certificate and serial number
Every piece comes with a certificate and an engraved serial number, which identifies the jewelry for life.
What the warranty covers.
Covered
- Manufacturing defect in 18k gold.
- Loosening of setting with no external cause.
- Tightening of prongs and maintenance polishing.
- First ring size adjustment.
- Resetting of stone that came loose without impact.
Not covered (misuse)
- Falls, knocks, dents, and impact deformation.
- Contact with chlorine, bleach, and cleaning products.
- Natural wear and tear of the finish over time.
- Loss of stones caused by impact.
- Repairs or alterations made by third parties.
How to activate
Simple, and on us.
Filing a warranty claim has no red tape. It starts with a conversation.
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01
Talk to us
Send a message on WhatsApp with photos of the item and the certificate. We will evaluate the case at no cost.
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02
Send the jewelry
If necessary, we will send an insured shipping label — the evaluation shipment is on us.
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03
We evaluate and return
Warranty-covered repairs are performed at no cost. For items not covered, we will send an estimate before any service is performed.
We are here
Do you have any questions about your item's coverage? Talk to us — we answer every message personally.
A piece of jewelry for a lifetime, with those who take care of it with you.